Forms of Payment | Referrals | Sales Tax | Order Cancellation | Local Sales/Service | Support & Returns

Terms and Conditions

The terms, policies and conditions described below govern the use of this site. Your use of this website and/or placement of any order indicates your acceptance of these terms, policies and conditions.

Customer Service / Dealer Support

The importance and value of earnest, timely and expert customer service by a reputable dealer should never be underestimated. High5Scooters.com is has earned a reputation with both its customers and with product manufacturers for outstanding customer service and technical expertise. We answer or return your call the same day, provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. We follow-up to ensure that warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from High5Scooters.com.

You can also phone us toll free at 877-241-2817 or email to service@High5Scooters.com. Our local phone number is 727-230-2324. Or you can send a fax to 727-230-0248. It is our policy to respond to all emails, phone calls and fax the same day (usually within 30 minutes!) during normal business hours but ALWAYS within 24 hours. Though the months of January through March, winter hours are 10:00am to 5:00pm EST Monday, Tuesday, Wednesday & Friday, and from 11am to 2pm EST on Saturday. We are closed Thursday and Sunday.

High5Scooters.com is a family owned business.

Forms of Payment

We accept PayPal and all major credit cards: VISA, MasterCard, Discover and American Express.

High5Scooters.com is owned and operated by, which will be the name of the payee on all credit card and PayPal purchases.

You can also use your VISA or MasterCard DEBIT card. Please know that bank debit cards frequently have a charge limit, typically $1,000. If your purchase is greater than your limit (call your bank to find out), simply have your bank increase the limit to the amount you need for the next 24 hours. Tell your bank that the merchant name on the charge will be Electric Vehicle Mall.

And we accept Postal Money Orders, available at any US Post Office. You can select "money order" as your choice of payment in the shopping cart. You will be given this option after you have filled out your shipping and billing addresses. Then complete your purchase in the shopping cart as normal. The final screen will give you instructions on where to mail your Postal Money Order. Alternatively, you can call us at 877-241-2817 to make your order over the phone and we will provide mailing instructions for your Postal Money Order. Make your Postal Money Order payable to "Electric Vehicle Mall".

Note: We do NOT accept personal checks, electronic checks, cashiers checks, bank checks or any other form of money order other than Postal Money Orders. The reason is simply that there is too much fraud with these other forms of payment.

Referral Fees Paid To You!

We love referrals! The very best advertising is word-of-mouth. When you tell your friends or others about High5Scooters.com, you can earn money! Customers who have purchased from High5Scooters.com are eligible to receive generous referral fees. Call or email us to have business cards mailed to you for free that you can hand out to your friends and associates. Just carry these with you when you ride your bike or scooter and hand them out to people who admire your bike or scooter. There's even a space on the back where you can write your name so that they are are sure to mention it when ordering.

For every sale over $2,200 which a previous customer refers, a referral fee of $50 will be paid. For every sale over $1,400 which a previous customer refers, a referral fee of $25 will be paid. For every sale over $800 which a previous customer refers, a referral fee of $20 will be paid. For every sale over $400 which a previous customer refers, a referral fee of $15 will be paid. Referral fees will be paid between 30 and 45 days after the purchase is made. All your referee needs to do is mention your name when they are making their purchase. We will take care of the rest!

Exclusions: Only previous customers are eligible for referral fees. Referral fees do not apply to purchases by the previous customer or which are shipped to the previous customer's address. Referral fees are not applicable for purchasers who subsequently request a refund. This is a limited time offer subject to cancellation without notice by High5Scooters.com.

Sales Tax

, the owner and operator of High5Scooters.com, is located in the state of Florida. Accordingly, all products shipped to Florida addresses with the exception of mobility scooters are subject to the applicable Florida sales tax. Mobility scooters are tax exempt in Florida. The amount of any applicable sales tax will be shown in the shopping cart.

Scooters, bikes, trikes and mopeds and all other products shipped to any state other than Florida are not subject to sales tax.

Order Cancellation Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc.

You may cancel your order providing that your order has not yet reached our shipping department. Please be aware that after placing your order with a credit card, we will already have paid money and spent time to process your order.  Accordingly, there will be a 6% processing fee for an order cancellation. Call us at 727-230-2324 or send an email to sales@high5scooters.com with the word "cancel order" in the subject line.

Also, due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed, it is generally processed and sent to our shipping department very quickly.  So, there is normally very little time after you complete your purchase in which you will be able to cancel your order. Until we confirm the cancellation in writing (usually by email), please do not assume that it has been successful.

Any order that is cancelled by a customer after it has been shipped or any shipment that is refused delivery by a customer at any point of delivery or attempted point of delivery (residence, business or carrier terminal) for any reason other than major verified shipping damage will have the full shipping costs plus a 6% processing fee billed back to the customer.

Buyer Responsibilities

We are able to offer you our low-low prices over the internet in part because these vehicles are shipped in boxes directly to you from our centrally located warehouses. You would typically pay a much higher price for the same quality merchandise if it was sold to you by a local dealership or store who must pay for shipping, return any products with shipping damage, unpack and assemble these products for local viewing and sale, provide and maintain a store front and show room, staff the store and keep a local inventory of products. The tradeoff for these low-low prices is that there is a limited Return Policy.

(1) You should check for any shipping damage when your purchase arrives and handle this in accordance with the instructions in the 'Shipping Damage' section below.

(2) You will need to perform some minor assembly. All of our vehicles are shipped at least 95% assembled with clear instructions to make remaining assembly very easy. All assembly can be done very quickly with basic tools. Some come with FREE tool kits to make this even easier. Vehicles, such as our electric mopeds and electric mobility scooters, are shipped fully assembled needing only the installation of the two mirrors (which simply screw on -- 5 minutes at most).

(3) Customers are responsible for installing any replacement parts sent to them under their warranty. The E-Wheels Scooters tech support warranty department will walk you through the installation process if needed. Alternatively, you can hire a local mechanic to install it for you. See our Warranty & Technical Support page for more information. Every customer is entitled to FREE LIFETIME technical support from the manufacturer. And a full line of replacement parts are available for every vehicle that we sell.

Local Sales & Service.

All customer purchases not picked up at our physical location in Clearwater, Florida, are shipped directly from warehouses located in the Midwest and Northwest to our customers. By shipping these products ONE TIME, product prices are kept low, fossil fuel is conserved and pollution is reduced. It is part of our corporate commitment to a green, earth-friendly, future.

High5Scooters.com is located within the Tampa Bay area in the ocean-side city of Clearwater, Florida. Customers that live within driving distance can see, inspect and test ride fully assembled bikes and scooters at our location. (Exception: Highway capable electric & gas motorcycles, because of insurance requirements, may not be test ridden by customers.)

PLEASE call us ahead of time at 727-230-2324, option 1, to ensure that we have what you are looking for fully assembled and ready for you to see. We will set up an appointment that is convenient for you and provide driving directions.

Local pick-up of fully assembled and road tested bikes and scooters is available for a modest dealer setup fee. The price for local pickup is the same as the price on this internet site plus shipping costs (as we must pay for shipping from warehouses located in the Midwest and Northwest U.S. to this location) and the dealer setup fee. Only fully assembled, tested and ready-to-ride vehicles are sold from our local store.

We can also conveniently deliver your fully-assembled ready-to-ride mobility scooter, moped bike or motorcycle directly to your home or office for $95 (limited to a 15 mile radius of downtown Clearwater which includes north to Palm Harbor and south to Pinellas Park).

For local customers, High5Scooters.com offers expert service and repair for every product we sell. Please call 727-230-2324, option 5, to set up an appointment with our service department.

SUPPORT & RETURN POLICIES: E-Wheels Products • EV Rider Products

E-Wheel Support & Return Policies

Damaged or Defective E-Wheels Items

If you receive a damaged or defective item, email the E-Wheels Customer Service Department within 3 Days of delivery at service@electricwheelstore.com . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING DAMAGE: Important! It is normal for the carton to show some wear; however, if any damage did occur follow the instructions on our Shipping web page: Inspecting For Shipping Damage - A Vital Customer Responsibility (click on this link to see the instructions).

For Warranty Support, please see the section on our Warranty Page detailing the E-Wheels Product Warranty.

E-Wheels Return Policy:

* REFUNDS WILL ONLY BE PROCESSED FOR PRODUCTS SHIPPED BACK AND RECEIVED BY  ELECTRIC WHEELS WITHIN 15 DAYS FROM ORIGINAL INVOICE DATE.

* CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE.

* SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

Amount of Credit or Refund: You can expect a credit or refund, less a 20% restocking and handling fee and less the original actual cost of shipping the product to you, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking and handling fee.

How to Return an E-Wheels Item

Standard Return Shipping

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address:

ELECTRIC WHEELS
RETURNS DEPARTMENT
15855 N. Greenway Hayden Loop, Ste 190
Scottsdale, Arizona 85260

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS or FedEx whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a credit, items must be returned within 15 days of original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

To contact the E-Wheels Customer Service Department, email: service@ewheelsdealers.com .

Returning an Oversized Item

Items are considered to be oversized if they are heavier than 30  pounds. You will not be refunded shipping charges when returning an Oversized Item if the item you had received was damaged, defective (see Damaged or Defective E-Wheels Items for details) or resulting from a shipping error. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned due to buyer remorse. Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

1. Pack the item(s) securely in the original product packaging or in the manner of the original product packaging. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure credit.

In the case of mobility scooters and moped bikes, this means repalletizing the scooter, securing it to the pallet in the same way it was delivered, and using a slat crate to surround and protect it during shipping.

2. Include a US letter sized sheet of paper which explains the reason for the return and provides your name, address and phone number.  Place or tape this paper in an easy-to-see place within the container, such as on top of the product you purchased.

3. It is recommended that you use a reputable freight company for your return.  Delivery of returned items which are significantly damaged in return shipping may be refused by the warehouse. Retain the return Tracking Number to monitor delivery status.

4. Send the return package to the following address:

ELECTRIC WHEELS
RETURNS DEPARTMENT
15855 N. Greenway Hayden Loop, Ste 190
Scottsdale, Arizona 85260

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. To receive a credit, items must be returned within 15 days of original shipment date.

SHIPPING DAMAGE: Important! It is normal for the carton to show some wear; however, if any damage did occur follow the instructions on our Shipping web page: Inspecting For Shipping Damage - A Vital Customer Responsibility (click on this link to see the instructions).

EV Rider Support & Return Policies

Damaged or Defective EV-Rider Items

If you receive a damaged or defective item, email the EV Rider Customer Service Department within 3 Days of delivery at customerservice@evrider.com . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. EV RIDER will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING DAMAGE: Important! It is normal for the carton to show some wear; however, if any damage did occur follow the instructions on our Shipping web page: Inspecting For Shipping Damage - A Vital Customer Responsibility (click on this link to see the instructions).

For Warranty Support, please see the section on our Warranty Page detailing the EV-Rider Product Warranty.

EV Rider Return Policy:

• A 20% restocking fee will be charged for ALL returned items. Returned products must be in selling condition as new.

• Customers must call EV Rider Tech Support at 800-944-1997 and obtain a Return Manufacturer’s Authorization Number (RMA #).

• Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.

• Credits will be granted upon inspection of the returned product(s).

• Custom orders are non-refundable.

• Units and Parts must be returned within 30 days from date of purchase and
with an authorized RMA #.

• If the part or unit is shipped back to EV Rider:

1) Customer is responsible for shipping parts or products back to EV Rider at his/her own expense.

2) It must be packaged carefully and clearly marked with an RMA # so that credit can be processed accurately. Improper Packaging may cause shipping damages to the part or unit being returned impacting the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.

3) Original shipping costs are not refundable.

* REFUNDS WILL ONLY BE PROCESSED FOR PRODUCTS SHIPPED BACK AND RECEIVED BY  EV RIDER WITHIN 30 DAYS FROM ORIGINAL INVOICE DATE.

* CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE.

* SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

Amount of Credit or Refund: You can expect a credit or refund, less a 20% restocking and handling fee and less the original actual cost of shipping the product to you, in the same form of payment originally used for purchase within 30 days of receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the original shipping cost and a 20% restocking and handling fee.

Your Privacy Is Our Commitment

Privacy Pledge: We will never rent, sell, lend or otherwise pass your personal information and email address to any third parties. We hate spam as much as you do!

We do not share email addresses, names, phone numbers, or any other personal information with any other parties, except when required by law, or required to complete your order. When you make a purchase from our site, you may provide your name, email address, credit card information, address, phone number, and a password. We use this information only to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. All information to process your order is transmitted via SSL, or Secure Socket Layers. This is the industry standard technology for encrypting sensitive information so that your personal information is safe.

Communications from High5Scooters.com

When you place an order, we will send you an order confirmation, shipment notification, and if necessary, we will contact you via email or phone if there is a problem processing your order.

High5Scooters.com may send occasional emails to current and past customers to inform them of new products or promotions. We will each time provide you with an opportunity to permanently opt-out or otherwise prohibit such emails being sent to you.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of High 5 Scooters, Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without High 5 Scooters' prior written permission. All rights not expressly granted herein are reserved.

Disclaimer

High 5 Scooters and High5Scooters.com are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while riding our motorcycles, scooters, moped bikes, electric bicycles, ATVs, standup scooters, skateboards, go-carts, ride-on-toys and pocket bikes. Please know and follow your state laws when using these vehicles. High 5 Scooters encourages, begs, and asks that you wear a helmet regardless of the legal requirements in your particular state and use appropriate lighting while riding. High5Scooters.com also encourages its customers to take whatever instructional courses are needed to ensure their competent and safe operation of these vehicles.

Potential customers of electric & gas scooters, mopeds, bikes, pocket bikes, skateboards, go-carts and ride-on-toys should check with their local law enforcement agency about age requirements for riding before purchasing these for a child. We will not take back a scooter or other product if you find your laws do not permit your child to ride it. Also, some states have laws restricting the use of these items on public streets although states generally allow them on private property such as campgrounds, parks, etc. Most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should never be used on wet or slippery roads. Please always scoot safely.

Some states and cities have restrictions on the use of motorized scooters and bicycles. Potential customers should check with their local law enforcement agency about the proper use of these vehicles. We will not take back a scooter, moped, electric bicycle or mobility scooter if you find your laws restrict your use of it. [Some research on applicable Federal, California and Florida statutes are provided here. This research does not constitute legal advice, is not complete and may not be current. You are solely responsible for knowing and obeying the laws which pertain to you.]

We'd rather not have to put the following notice here but, in a litigious world, are required to do so. So, here goes:

High5Scooters.com is an internet store selling to the general public. Product warranties are provided by the product manufacturer or distributor or by a third party contracted by the product manufacturer or distributor and are the responsibility of the product manufacturer or distributor. High5Scooters.com and Electric Vehicle Mall makes no representations or warranties of any kind, express or implied, as to the information, content, materials or products included on this web site, or as to the operation of this web site and its shopping cart. To the full extent permissible by applicable law, High5Scooters.com and Electric Vehicle Mall disclaim all guarantees, express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. High5Scooters.com and Electric Vehicle Mall will not be liable for any damages of any kind arising from the use of this site or the products purchased using the site, including but not limited to direct, indirect, incidental, punitive and consequential damages.